Your Coordinator: Who You Actually Talk To

Who this is

A name and a face, not a department

Anastasia Ezhikova, your coordinator at VIP Surgery Turkey

I'm Anastasia, and I founded VIP Surgery Turkey more than a decade ago because I was tired of watching people navigate this decision alone, lost between clinics, glossy ads and conflicting advice. Today I coordinate your treatment myself, the same way I have for over 4,000 patients from more than 60 countries.

You can read the fuller story of why I started this on our about page. This page is about something narrower and more practical: what I actually do for you, day to day.

What I actually do

What I decide, and arrange, for you

Matching you to the right specialist

I look at your case and your photos myself, and match you to the doctor whose track record fits, out of the ten surgeons and specialists we work with. Not whoever has an open slot.

Your plan and your timeline

How many days in Istanbul, when you'll meet your surgeon, when the procedure happens, when you fly home. One coherent plan, not a string of separate bookings.

Hospital, hotel, transfers, interpreter

Every piece around your treatment is booked and confirmed by me before you land, so you arrive to a plan, not a scramble.

Staying reachable through recovery

The person you message at nine at night on day three, unsure if what you're feeling is normal, is me, not a new name. I stay in touch until you're fully healed.

Keeping your case confidential

Your photos, your plans, your story, shared only with your medical team. Many of our patients tell no one else what they've decided.

Telling you the truth, even when it's no

If a treatment isn't right for you, or the timing isn't, I'll say so. A patient I talk out of the wrong surgery matters more to me than a booking.

When and how to reach me

Hours and languages

Message me on WhatsApp any time. I reply within a few hours during the day, and first thing in the morning if you write at night, Istanbul time. A real person, not a bot, and not a queue.

I coordinate personally in English and Russian. If you write in French or Arabic, an interpreter joins our conversation alongside me, so nothing is lost in translation on either side.

An honest limit

What I don't do

I'm not a doctor, and I'm careful never to act like one. I don't diagnose you, and I don't choose your procedure for you, that decision belongs to the specialist who examines your case directly and meets you on a video call before anything is booked. You can read how we choose and match doctors for the full picture.

I don't perform any medical procedure myself, and I don't pressure a booking. If a treatment isn't right for you, telling you that honestly is part of the job, not a failure of it.

What I do is everything around the medicine: matching, planning, logistics and staying reachable, so the clinical decisions are made by the right specialist, and every other decision is made easier for you.

Questions people actually ask

About working with me

Will I always be talking to the same person?

Yes. One coordinator, me, from your first message to full recovery. Not a rotating support team and not a new name at every stage.

What if you're asleep when I message?

You'll hear back within a few hours during the day, and first thing the next morning if you write at night, Istanbul time. Nothing is automated, so a genuine reply takes a little longer than a bot, and is worth the wait.

Do you make the medical decisions?

No. I match you to the right specialist and arrange everything around your treatment, but the clinical decisions, including whether a procedure is right for you, are made by the doctor who examines your case.

What if my question really needs the doctor, not you?

I pass it straight to them and come back to you with a real answer, rather than guessing. That's part of staying reachable, not a reason to go around me.

Tell me what you'd like to change.

Write to me directly. You'll get an honest medical opinion, a clear plan, and one person, not a call center, by your side the whole way.

Start on WhatsApp, it's free

Your coordinator: who you actually talk to.